On Thursday, June 12, 2025, starting at approximately 2:00 PM EST, our customers experienced service errors and degraded performance. Full service was restored for all users by 5:15 PM EST.
This disruption was caused by a major global outage across Google Cloud services, which our platform relies on. According to Google's post-incident analysis, a recent update to their internal "Service Control" system contained a bug. This bug was triggered by a routine policy change, causing a critical component of their API infrastructure to fail worldwide. This failure resulted in the errors our customers experienced. The detailed RCA can be found here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
We apologize for the significant impact this had on your operations and appreciate your understanding.
The Scalr Team